Dishonesty

A few months ago, I made reservations online and paid at the East London Garden Court. I could not travel to East London due to a family bereveament and postponed. The last set date was September 29, and postponed again well in advance. I sent several messages to Tsogo Sun and noone responded. To my amazement, a week ago I received a request from East London Garden Court to give feedback on the "stay". I was not at the hotel on that date, which is the 23 September 2018, I was not even in East London. Someone must explain how did I get to pay for someone else and how?