1 reviews | Active since Oct 2016

09 Oct 2025, 15:20

disgusted

Upon my arrival on Sunday 05/10 I met with the chef to advise him of my dietary requirements and what I would prefer for breakfast on the days that I would not be taking a breakfast pack. On entering my room 0146 (which I do at every hotel) I take a shower and perform my prayers but noticed urine on the seat of the toilet, which is indicative that the room was not cleaned properly. I immediately request another room. I was moved to room 361. on my departure to work on Monday, there was no breakfast pack available. on Tuesday, when I went down for breakfast I was served with pieces of haddock, wish I could share the pic. On Thursday, the breakfast pack was probably given to me to infuriate me even more or to show that they just could not be bothered. I met with several managers and the promises to address the concerns raised, but to no avail. I wish I could attach the pics. I will be taking the breakfast pack received today back.

0
Replies (1)
Southern Sun
Southern Sun's reply09 Oct 2025, 15:53
Official
Dear Naiem S, Thank you for taking the time to contact Southern Sun, regarding your recent experience at StayEasy Cape Town City Bowl. Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regardsSouthern Sun Team