Disappointment of service - Maharani

I have stayed at many of your Tsogo Sun Hotels, actually have come to a point of first name basis at some of them. But this is the 1st time that I am staying at Maharani in durban. My Durban trips are usually spent at Umhlanga Sands and Elangeni. I must say that I am extremely disappointment with the service we received here at Maharani. To top it off, I brought my whole family and booked 4 rooms for 5 nights for the Easter weekend. The best of your hotels is Monte Casino. Excellent friendly service. Well mannered. Actually all your other hotels that I stayed at went out of their way to make us feel welcome, Elageni, Milpark, Sandton Sun, Monte Casino, etc... We try and have a family get together twice a year and we spend it at your hotels. And this is the first time that I have written a letter to complain. I understand that we may not be a large corporate client, but I feel that every client is important. We will continue to stay at your hotels, But I honestly don't think I will ever stay at this Maharani Hotel ever again, and I doubt any of my family. Its past 11PM as I am typing this letter in your hotel room, exhausted, frustrated and disappointed. Not how I planned my Easter