Disappointing Service

My car was bumped whilst parked in the hotel parking. (i noticed it just before leaving the hotel but could not delay) I called the first time to speak to a manager and was told the manager would get back to me, 4 hours later there was no response from management. On my second call I spoke to the manager who said he would look into the matter and fill out an incident report, he expressed absolutely no empathy for my situation and didn't even ask me what vehicle i was driving. 24 hours later there was no response from the manager, hence i made the third call, the same manager then changed his stance on the matter and insisted that no person except the police could view the camera footage and that I must do an accident report and speak to my insurer. All i needed was confirmation of the incident and a little empathy since I was a guest at your hotel and my car was parked in your parking lot. I am a frequent southern sun guest and have even stayed at Stay Easy Pietermaritzburg for over a week previously. I am sure your guests deserve better customer service, assistance and appreciation.