Disappointing Hotel Stay

We booked into Arabella on the 11th of June 2021 till the 13th of June 2021.

Having been there many times before, this has to be the worst experience by far.

We had a total for 3 rooms booked, as we were 6 guests that checked in, firstly, we had supper from them the Friday night out for the 6 of us 4 of us got food poisoning, the food is not up to par anymore.

Secondly, the outside pool is close due to it being winter, however why we booked was to soak and relax in the indoor spa pool. Friday and Saturday the indoor spa pool which is suppose to be HEATED was cold, Management and Technical support staff kept telling us it was on 32 degrees, it will get warmer, we were also told they indoor spa pool gets heated on account to the weather outside, this was extremely disappointing if we had to know this we would defiantly book accommodation else where. Everyone we saw getting into the spa pool, had a shocked expression on their face due to it being this cold. What is the point of having an indoor HEATED spa pool if its cold. It seemed that everyone we about this had the same answer.

For the amount of money we spent i doubt we would EVER come back to Arabella Hotel & Spa..

We left the Saturday night to get ocean basket in Herm****, due to the food not being up to standard, their breakfast has a very little variety of things you can eat, apart from this the chiefs are slow, and keeps getting your order wrong.

The rooms are still the same, unit 403 which I was in, the shower door does not shut properly leaving your entire bathroom floor full of water, the TV plays extremely soft no matter how loud you make it.

We also had to call the cleaning staff twice to clear our 3 rooms booked, which did not make sense has they were cleaning all the rooms on our fall, and just didn't bother doing ours.

For this being one of my favorite hotels, I would not set foot again there, please be very carefully when making a booking here as their service has gone down drastically.