Disappointed no service

I called today to enquire on hotel and spa packages available at the Palazzo. I called the Palazzo and was given a number to call the Spa. The number given was to the main monte Casino desk. I enquired their as well and was told I needed to speak to the spa, hold on they'll put me through. After 10 minutes of holding on I eventually get to the spa who advise me that I need to speak to the Palazzo. I eventually dropped the call and got no assistance.

I sent an email thinking I'll get some assistance there but exactly the same.

All I wanted to know was do you have a spa package and accommodation for my anniversary. It was a simple question but no one could assist me, this is actually a huge pity because I've always wanted to stay at the Palazzo and if this is the level of competence I received I have to seriously think twice about everything else.