Cullinan Hotel Cape Town staff

Ever excited on sunday 29 October 2023 after the springboks won the world cup, i hopped onto the website to book and hotel room for my family for thursday 2 november 2023, in the hope that this is where the springboks will be staying in cape town. In my booking under special request i requested halaal breakfast. When I checked into the Cullinan hotel on the thursday afternoon by a girl named Kayle i confirmed with her the halaal breakfast. She said yes. We had a great evening met the springboks. My kids and husband was over the moon. Much to my dissatisfaction when we arrived for breakfast i was told there was nothing inmust speak to the supervisor, which i did. She said she will speak to the chef, the chef can out after 10 minutes to say nothing halaal was ordered. By now i was furious as my husband and i needed to eat so he can get to work by 7:30. The chef then said she will see what she can do. She never came back to me. I then asked to speak to the manager. His profusely apologized and offered to make us toasties. Now if i am paying 4500rand for A room i do not want to eat toasties for breakfast. I went down reception and the girl Selina assisted with this matter, they made me feel like i did something wrong even saying that they dont believe in halaal friendly, and it was my responsibility to see that I get a menu to choose from. This was not communicated to meat the time of booking in. How can you blame your guest for your staff’s incompetence. I am still fuming not because they didnt order our breakfast because they tried to shift the blame to the guest. How is this right. I will not leave this matter.