Conned me into making a new booking...

I made a booking with Tsogo Sun Maharani from the 23rd September to the 27th September, On the 22nd of September I came to find out that I would not be able to honor my booking due to work constraints. I immediately called the hotel to make an arrangement to either transfer the booking, change the booking or cancel the booking completely. The 2 managers that I was referred to were not available, one being on leave and the other not available for calls on the day. An acting manager tried to assist me but clearly stated that the type of booking cannot be transferred as it was made through a 3rd party and I would have to contact the 33rd party , [URL Removed] to cancel the booking. [URL Removed] told me that the booking could only be cancelled by Tsogo Sun and that they would do so as per Tsogos instructions. On the day I was due to check inn i got a call from a lady named Laticia Singh telling me that she was the manager and that she could transfer the booking in my fathers name but i would have to make a new booking and the cost would be more. I agreed to this and when it came to cancelling the old booking i was told that she couldnt do it because the hotel would lose revenue.