Complaint

On the 21st of October 2021 I checked into sun1 durban and upon my arrival an unfortunate event took place and i had to return home immediately for a family emergency i informed the staff immediately and asked for a refund because i was suppose to be checked in for 3 days but wouldn't be able to complete my stay. They informed me what i had to do and documents i had to fill in at that moment i filled in everything they said the refund takes 7-14 days. The following day 22 October 2021 they phoned me say i need to fill in documents electronically and email it to them and i did that. On the 28 of October i emailed them again asking why haven't received my refund yet they rep**** saying they didn't receive the documents and i should send it again the very same day because payments are made on a friday so i did and i followed up by asking them if they received all the documents they said yes. On the 8th i emailed them again asking why i didn't receive payment they never responded untill today i have yet to hear from them or received a refund.