compassionate service

I would like to make mention of my recent trip to cape town-VNA Waterfront. My husband and i were on our honeymoon. When we got to the hotel we were in a really bad space, we had left a piece of luggage at the Cape Sun Hotel (as we didn't realise that there were so many Southern Sun hotels and we checked into the wrong hotel) Shadleigh was very accommodating and calm. He assisted us to retrieve the luggage and offered us the best service possible. He was really understanding and i would like to express my gratitude for this. The reason i want to make mention of this is that i believe no longer have this calibre of people working in the hospitality industry. As a customer i would like to plead with the management of the group to acknowledge and reward this individual for taking care of your business and clients