LN
Logan N

1 reviews | Active since Jun 2012

22 Dec 2017, 23:30

Car damaged in car park

I stayed at the Garden Court in East London on the night of 21/12/2017. An altercation occurred in the car park during the night between some people during which my right fender and door was kicked in and side mirror pushed in. I noticed this the next morning and security said they didn't see anything. The Duty Manager Sylvia also mentioned that she couldn't see anything from the CCTV footage, which did cover the area of damage. This brings the integrity of hotel management into question, because they are quite clearly hiding something, as well as the efficiency and competence of the car park security, because an altercation of such a kind should have been seen and reported.

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Replies (4)
Southern Sun
Southern Sun's reply27 Dec 2017, 11:28
Official

Dear Logan,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards.

Tsogo Sun Management Team.

LN
Logan N's update29 Dec 2017, 06:03
Reviewer Update
I look forward to your feedback Tsogo Sun. I've tried all avenues before using Hello Peter, so let's hope I see some results here.
LN
Logan N's update17 Jan 2018, 21:41
Reviewer Update
Management says they could not see anything on the cctv, so did my car just grow a dent overnight? I call BS - I don't believe the results of their investigations. Gonna have to avoid Tsogo Sun hotels as far as I can, and spread the word as much as I can.
LN
Logan N's update17 Jan 2018, 21:42
Reviewer Update
Management says they could not see anything on the cctv, so did my car just grow a dent overnight? I call BS - I don't believe the results of their investigations. Gonna have to avoid Tsogo Sun hotels as far as I can, and spread the word as much as I can.