Car broken into and damaged , the hotel doesn't want to take any responsibility

Friday afternoon we checked in at Monte Grace Southern Sun Hotel in Magaliesburg on arrival we parked our at the common parking as that's where everyone parks this is away from the rooms. We went into reception made the above booking then one of the small golf cars came to assist us with the luggage. The driver loaded all our belongings and drove us to our room 124. He dropped us at room we unpacked had dinner later and enjoyed the rest of the weekend. On Sunday (09 October 2022) after checking out we went to the vehicle to take our luggage only to find out that the door handle of the drivers sit was broken and a huge hole was made into the door.

We then went back to reception back to Samkelo who did our check out as well, and we told him that someone broke our car handle we suspect they were *****ing it and were unsuccessful. He then called the head of Security Anthony and another guard. They assessed the vehicle and called the police; the police came after an hour or so. They took our statement the same statement that was given to Anthony, they assessed the vehicle wrote a report and provided us with the below police case number: Case registered on 2022-10-10 at Magaliesburg Station ref nr CAS 21/10/2022 contact details *** There are no cameras at the parking of the hotel and the gate, the police took this down as well. There seems to be no patrolling guards as they could have picked this up which they didn’t. We told Anthony that the Southern Sun would need to pay for my excess, and he said no they no liable, how can they not be liable if they have such a weak security with no cameras no visible guards not many mitigations are put in place. If the car was at my house this would have not happened now, I must pop out money I do not have, such an inconvenience. The door currently does not open from the outside. I must go through the other door to open the driver's door putting my life a bigger risk. We complained to Southern Sun complaints depart they took the query back to Anthony. The hotel does not want to pay for the excess claim of the insurance, we now have to pay R3000 for insurance excess and a further R1500 to Avis for the courtesy car, they are distancing themselves from the incident by not taking any accountability all they said was we will call the police in order for you to get a case number for the insurance *** is being paid for something we never had control over if the car was at our house this would have not happened or if the parking was next to the hotel room maybe that would have not happened. We suspect its an inside job as they knew there were no cameras nor security guards patrolling the hotel and they knew that we will only go to the car on Sunday. Friday evening the one guy from reception came to offer us a free champagne we no suspicious that he could have come to see if we were not going out that evening. I am so disappointed in Southern Sun and will never visit the facility or recommend it to anyone.