1 reviews | Active since Apr 2012
Buhle - Please Teach her manners!!
At Check-In I had such a terrible experience with Buhle, she was terrible at the front desk.<br> She was not welcoming or friendly. I had greeted her nicely & complimented her scarf at 12h05pm on Saturday 20/03/2016. She acted faulty with me from the beginning & had asked that I pay for parking & tourism levy at check-in! This has never happened to me before at any Southern Sun, this is usually paid at Check out. I had told her politely I had just sat in Marianhill traffic, arrived at hotel my vehicle is parked outside with my wallet & sleeping 2yr old and wife, could she please just give me the room and I will sort it out later - right now I want to check in as I am tired. She acted like an idiot and practically forced me to go back to my car and get wallet & come back, when I come back I am now ****ed off (check your CCTV cameras - 12h09pm), I ask her is she \busy\" or can we get this over with now. she then completely ignores me & tries to serve me & stack papers at same time,Effing RUDE!<br> I was ****ed now, I told I her I am going to another person & she didnt even flinch & said \"OK\".<br> Please get rid off her or teach her how to treat guests!<br> <br> I went to Simphiwe, he was great!"
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind Regards,
Tsogo Sun Management Team
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind Regards,
Tsogo Sun Management Team
