BAD SERVICE, UNORGANISED

Tsogo Sun (SUN1 South Gate, JHB) I am so disappointed with your service and the way you operate. your stuff is not well trained and does not know what is going on on your website. I have laid so many complaints. But none is being followed. Your hotel does not answer my e-mails. I am told to wait for someone on leave to get my refund when i call. But what if i was the one who wanted to stay at your hotel and told you i will pay you month end. would you allow the same thing? I bet not. Stop treating customers however you wish because you are a huge company. If someone who does refunds is on leave, then there must be another person to help with refunds. All your stuff is there when you want to make a booking right? you don't tell us "sorry you cannot make a booking because our reservation stuff is on leave" You cannot brush me off and expect me to wait for your stuff to come back on leave. no. I want my refund.