BAD SERVICE - SUNSQUARE CITY BOWL HOTEL : CAPE TOWN

I am very unhappy with SUNSQUARE CITY BOWL - CAPE TOWN 4 star Hotel.

I spent two nights there in February 2019. I was charge for extra on my departure and could not understand why I ended up pay an extra R61.

There is no consistency among its staff members. One night I was told I could not take two drinks at a time for dinner as my package did not make provision for it but only for one beverage.

I then called someone else and he said it was not the right information but I can order two beverages with my package. I had a certain amount every evening to dine plus drinks. That was my package.

The next evening I asked again if I could take two beverages and was told again that I can't. I then called another waiter and she ran off to Manager to find out and he said no. I was complaining because I could take two the night before. It was really miserable and couldn't wait just to check out the next morning.

My colleague who was dining at the very same time was sitting on the other table on the other side with two beverages. I then called the waiter and asked why he could have 2 beverages but me not as we are on the same package. She just shook her head and said she does not know. Thereafter, asked her if I could at least take 2 milkshakes just to make up for the amount I was entitled to. Then she told me I can take 2 milkshakes but not 2 colddrinks. NO CONSISTANCY at all. What an unpleasant stay at a 4 star hotel.

On check out I argued with the front desk attendant because I was shocked that I was told to pay about almost R90 on departure for exceeding my limit. The Q behind me was so long and she said she will take one colddrink off and I need to pay R61. I then took out my card and swiped for the said amount but immediately phone the hotel and spoke to a Manager. Can't remember his surname. He at the end said I can come to hotel and they will reimburse me.

The next week I was off-sick for 3 weeks and couldn't make it to collect my money. I phoned hotel again on 5 March and no one could help me. Spoke to 3 Managers and had to repeat the whole story every time. I was promised on that day someone will call me back before end of day, which didn't happen. I then phoned again about 4 calls and was promised someone will phone me back. On 7 March I was promised breakfast voucher for 2 people and that my money would be deposited to my bank account.

I followed up Friday, 15 March 2019 and was promised that I will receive voucher on Monday, 18 March 2019 and that I will get response regarding reimbur*****t.

Yesterday I sent an email at 10h25 to do follow up. At 13h34, Deidre Strydom has promised that I will get my breakfast vouchers before close of business and that my refund will be paid into my account this Thursday.

I feel I gave them more than enough time but yet making empty promises.