BAD SERVICE RECEIVED AT RESORT

GOOD DAY .<br> UPON FLIGHT ARRIVAL IN DURBAN AT 8 AM ON 17 TH DEC 2015 WE DID SOME SHOPPING WENT TO THE BEACH HAD LUNCH ETC WE ARRIVE TO CHECK IN AT 2.45 PM MET AN INDIAN LADY WITH A SCAR ON THE FORE HEAD DIDNT ASK HER NAME BUT WHEN I CAME I TOLD HER I WANT TO CHECK INN SHE TELLS ME NO ROOMS READY COME BACK AT 4 PM WHICH IS NOT FAIR AFTER A LONG DAY ANYWAY I TELL HER TAKE THE DOCS & CHECK IF YOU RECEIVED ALL MY CASH PAYMENTS AS I GAVE HER ALL THE PROOFS & I NEED PARKING TICKET SHE SAYS OK FOR PARKING BUT CANT HELP MUST COME BACK LATER I TELL HER I HAVE 2 KIDS IN THE CAR WHO ARE TIRED THEY NEED TO SHOWER & TAKE A NAP AS THEY GET CRANKY BUT SHE REFUSED SO I WENT & TOLD HER TO CALL ME ONCE ROOMS AR READY UNTIL PASS 8 PM I COME TO THE HOTEL TO GET THE ROOM AS NOBODY CALLED SO I TOOK THE KIDS TO A FAMILY MEMBERS HOUSE WHICH IS 90 MIN DRIVE FROM DURBAN AS YOU GUYS ARE NOT WILLING TO ASSIST GUESTS WITH THERE NEEDS & JUST INTRESTED IN COLLECTING THE MONEY BECAUSE AT TIME OF THE NIGHT IT TOOK ME ANOTHER 45 MIN TO SORT THIS RESERVATION OUT AS THERE WAS NO PARKING AVAILABLE AFTER A LONG ARGUMENT I GOT THE TICKET . THE NEXT DAY IN THE MORNING I WENT DOWN TO RECEPTION & THE SAME ****PY SERVICE W