gK
gabanatlotlo K

1 reviews | Active since Nov 2013

27 Mar 2024, 08:44

BAD SERVICE AT STAYEASY

i had booked into Stayeasy hotel in Rustenburg for the weekend. on sunday morning i had to check out. i went for breakfast at around 9.50 am and i was informed that breakfast is finished and i complained to the receptionist. she informed that they is nothing they can do.

i pleaded with them to make me at least some eggs for me and they just insisted that breakfast is finished.

to make matters white i asked for the manager to informed of my complaint. ha came in and he didn't even care to speak to me and just left with a certain lady and i had to go without breakfast. this is not the first time.

staff run to collect all the food before time.

0
Replies (1)
Southern Sun
Southern Sun's reply27 Mar 2024, 08:50
Official
Dear  Joseph Thank you for taking the time to contact Southern Sun, regarding your recent experience at StayEasy Rustenburg. Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regards
Southern Sun