Bad Service at Southern Sun

I arrived at the hotel around 11:55. I reserved 4 rooms and reservation confirmation was received. On arrival, was told I may not be checked in without making some sort of payment. I offered to pay 1500.00 and to pay the rest in the morning since it was late and we had meeting in the morning. The request was turned down reason being that the is a new management and new policy on check-in. This was never made clear to me during booking or during any of my previous stays at Southern Sun. I am a regular and a trustworthy client, and I always book my chiefs of departments without any hassle. I was threatened that I will thrown put of the hotel unless money is paid. The hotel manager by the name of Brian was called and he also said we cannot be checked in. We only checked in around 01:15 in the morning.

This has been a very traumatic experience and I truly believe that my money doesn't deserve this kind of treatment.

And please, if South Sun is going to give one of those generic responses as i noticed in most of their reviews, I will be very disappointed than I already am.