Bad service

I have cancelled my booking with garden court South beach in Durban on the 11 last month and I was promised my full refund in 7 to 14 days now it's been over 14 days for my refund. I filled all the forms they requested of me but now they just not doing what they promised on there end. I did call them before the lockdown and the consultant was very rude and just told me to wait, I still don't understand why should I wait for this long for refund or maybe they still waiting for the paper to print my money with I don't know. I need my refund ASAP Thank you