SG
Sungai G

1 reviews | Active since Dec 2021

05 May 2024, 19:43

Bad experience- bad service

I booked a family cottage with 2 bedrooms as I informed the hotel that I have my 2boys aged 13 and 9. Upon checking in I was shown a cottage with bedrooms to my surprise 😮 the second bedroom had a single bed 🛌 😴........ On their system it shows clearly booking confirmation for 2 adults and 2 kids. Bad experience............. I was initially told the cottage is next to the reception however that wasn't the case.

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Replies (1)
Southern Sun
Southern Sun's reply06 May 2024, 08:01
Official
Dear Sungai Thank you for taking the time to contact Southern Sun, regarding your recent experience at Mount Grace Hotel & Spa. Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regards
Southern Sun