SG
Sungai G
1 reviews | Active since Dec 2021
05 May 2024, 19:43
Bad experience- bad service
I booked a family cottage with 2 bedrooms as I informed the hotel that I have my 2boys aged 13 and 9. Upon checking in I was shown a cottage with bedrooms to my surprise 😮 the second bedroom had a single bed 🛌 😴........ On their system it shows clearly booking confirmation for 2 adults and 2 kids. Bad experience............. I was initially told the cottage is next to the reception however that wasn't the case.
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Replies (1)Southern Sun's replyOfficial
06 May 2024, 08:01Dear Sungai Thank you for taking the time to contact Southern Sun, regarding your recent experience at Mount Grace Hotel & Spa. Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regards
Southern Sun
Southern Sun
Southern Sun's reply06 May 2024, 08:01
Official
Dear Sungai Thank you for taking the time to contact Southern Sun, regarding your recent experience at Mount Grace Hotel & Spa. Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regards
Southern Sun
Southern Sun
