MV
MADELEIN V
1 reviews | Active since Feb 2020
29 Sept 2025, 14:08
Bad Customer Relations
NOT good with client services at all. They move you from one room to another with their own staff assisting, your things goes missing and they refuse to replace. Does not matter what the price of your belongings was they JUST don't care. Their staff are losing your things but it not a big deal to them no matter the value to you. They should not even have 1 star for their ratings.
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Southern Sun's replyOfficial
29 Sept 2025, 14:23Dear Ms. Vlok, Thank you for bringing your concern to our attention. Please be assured that this matter is being taken very seriously. Our management team has been in constant contact with yourself and is actively investigating the situation. We are following the necessary steps, including a formal internal investigation, to ensure a fair and transparent resolution. While we understand your frustration and urgency, we are committed to handling this matter responsibly and thoroughly. Once the investigation is concluded, we will provide you with feedback. Best regardsSouthern Sun Team
Southern Sun's reply29 Sept 2025, 14:23
Official
Dear Ms. Vlok, Thank you for bringing your concern to our attention. Please be assured that this matter is being taken very seriously. Our management team has been in constant contact with yourself and is actively investigating the situation. We are following the necessary steps, including a formal internal investigation, to ensure a fair and transparent resolution. While we understand your frustration and urgency, we are committed to handling this matter responsibly and thoroughly. Once the investigation is concluded, we will provide you with feedback. Best regardsSouthern Sun Team