EB
Etienne B
1 reviews | Active since Apr 2013
05 Feb 2025, 09:43
Bad After Sales Service
Easy to take advantage of holidaymakers! Our documents were never filed after we made our deposit and signed up for Sun Swop at uMhlanga Sands Resort in August 2024. Now that we wanted to make use of this service, we were told that no one knew about us. We have tried to resolve this with the agent for more than a month and he keeps delaying the case. We believe this falls within the 7-10-day cool-off period (as the documents were never completed) since we reported this, and we would like to be refunded for the amount we paid. Easy fix. We need to find a recourse ASAP as our agent is no longer answering our calls or responding to our emails. Very poor customer service.
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Replies (2)
Southern Sun's replyOfficial
05 Feb 2025, 09:50Dear Etienne,
Thank you for taking the time to contact Southern Sun, regarding your recent experience at uMhlanga Sands Resort.
Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you.
Best regards
Southern Sun
Southern Sun
Southern Sun's reply05 Feb 2025, 09:50
Official
Dear Etienne,
Thank you for taking the time to contact Southern Sun, regarding your recent experience at uMhlanga Sands Resort.
Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you.
Best regards
Southern Sun
Southern Sun
EB
Etienne B's updateReviewer Update
05 Feb 2025, 10:03Thank you so much for your reply! It would be amazing to get the same service from the department in question. All the best for your day ahead. I know it's not easy (I have been on the same side as you before). Thanks again for the help.
EB
Etienne B's update05 Feb 2025, 10:03
Reviewer Update
Thank you so much for your reply! It would be amazing to get the same service from the department in question. All the best for your day ahead. I know it's not easy (I have been on the same side as you before). Thanks again for the help.