DO NOT USE SOUTHERN SHUTTLE

I actually feel ashamed even giving this business one star but there are no worse options. I'm shocked they even rated 2 stars after their service. I booked a PRIVATE shuttle and paid premium to make sure we didnt have to wait for anyone and stop along the way as we needed to get to our destination promptly. After hearing that our flight would be delayed by four hours (already very irritated by this) i called Southern Shuttle to let them know that it was completely out of our control but we would need to delay the PRIVATE R2000 shuttle for a few hours later. They did not want to hear any of it. Not even with an apology they told us we would lose the full amount we paid and they could not change the shuttle time and its just too bad. Bearing in mind this was a private transfer and would not be affecting anyone else i was extremely upset. I then asked what they would like us to do and they said they could rebook us another shuttle at the correct time but we would have to pay FULL price again and sorry we lost out on the original payment. NEVER again would i even consider this service after the way we got treated not by the staff but by the owner herself Flavia. I will be in shock to hear this servise hasnt gone out of business in the next few months. Never in my life have i been treated so badly by someone i had pre paid to give a service. PLEASE do yourself a favour and DO NOT use this service. There are so many better more considerate friendly options to use.