LOSS OF INCOME FOR THREE MONTHS DUE TO THE BUREAU NOT BEING UPDATED IN 5 MONTHS

I MADE A SETTLEMENT PAYMENT OF MY ACCOUNT ON THE 29TH OF MAY 2021. REQUESTED FOR AN UPDATE TO BE DONE IN 26 AUGUST 2021 RECEIVED AN EMAIL FROM ROLANDA STATING IT WOULD BE DONE IN 5 -7 WORKING DAYS. WITHOUT KNOWING WE APP**** FOR VEHICLE FINANCE THIS PAST WEEK AND GOT DECLINED TODAY BECAUSE OF TRANSUNION NOT BEING UPDATED. 5 LONG MONTHS NO ONE FOLLOWED UP. JUST AS LONG AS IM GETTING MY SALARY AT THE END OF THE MONTH I DONT GIVE A DAMN ABOUT DOING MY JOB