1 reviews | Active since Dec 2016
Loan Approved Contract agreement signed Debicheck Done only to cancel
Southern Finance has put me in a real financial situation to the point where Ive had no money to travel to work. Ive used them before and they approved loans for me easily. On Saturday 8th Apr I app**** for a payday loan as I had something come up and needed a bit of extra money. app**** online and was approved. I received a Debicheck mandate to my banking app which I approved and an email with the contract agreement signed by Southern Finance and myself. The email stated that once my Debicheck mandate was approved, Ill get then funds in my account the following day. Sunday came and gone. I needed to use the cash I had and did so. Contract agreement sent and Debicheck mandate approved. I got an email from clear score the Sunday showing Southern Finance as an open account with payment due at month end. Monday had come and gone with still no funds to my account. I kept some funds to get to work on Tues 11th Apr thinking its was Easter weekend and the funds will come in to my account. After 2 emails sent,the consultant replies stating that I dont qualify. I was shocked and surprised and now stressed too. Hows that possible. I sent another email with proof of the contract agreement, the debicheck mandate and when the funds will be in my account, asking how is this possible. The reply was a copy paste of the previous email. This Ive never experienced before. this is absolutely wrong,sending me a contract agreement confirming the the loanis approved with all necessary info of interest and charges and payment date.The debicheck mandate done. All that was required is the funds to be transfered. To tell me i dont quaify at this point. Im sure there is a legal process. perhaps the Financial Onbudsman. I stillcant believe they put me in this situation. If the loan was pending, I'd have had a more careful approach. Now Im in a tricky situation and out of pocket. I'll surely be researching the legalities as theres a contract agreement of approval. They led me to believe the loan was approved.
Southern Finance sent me a signed contract agreement of the loan. In the signed contract agreement it approves the loan,the charges and the payment date. In the body of the email, your company mentionsthe payment will be made before 14:00 the following day.
That doesnt sate pre agreeement. Its the approved "You will receive a DebiCheck mandate from your bank. Please accept the DebiCheck mandate at your Bank to enable us to pay out your loan.
Southern Finance sent me a signed contract agreement of the loan. In the signed contract agreement it approves the loan,the charges and the payment date. In the body of the email, your company mentionsthe payment will be made before 14:00 the following day.
That doesnt sate pre agreeement. Its the approved "You will receive a DebiCheck mandate from your bank. Please accept the DebiCheck mandate at your Bank to enable us to pay out your loan.
As per the agreement at the top of the page it states " pre-agreement".
As per the messages that is sent once the account is settled, it states that you are approved subject to your affordability. Please note that the process is in line with the NCR.
Also note that as per the previous message a Debi Check is only a means of payment and does not Mean the loan is approved, we have procedures that we need to follow in line with The NCR to make sure that your affordability meets all criteria as it can be seen as reckless lending should we make a payout and the client did not qualify.
Please send us an email should there be any other queries to assist with.
We do apologize for the inconvenience.
As per the agreement at the top of the page it states " pre-agreement".
As per the messages that is sent once the account is settled, it states that you are approved subject to your affordability. Please note that the process is in line with the NCR.
Also note that as per the previous message a Debi Check is only a means of payment and does not Mean the loan is approved, we have procedures that we need to follow in line with The NCR to make sure that your affordability meets all criteria as it can be seen as reckless lending should we make a payout and the client did not qualify.
Please send us an email should there be any other queries to assist with.
We do apologize for the inconvenience.