@southern finance

Dear Southern Finance Customer Service,

I am writing to express my urgent concern regarding an unauthorized debit of R4892 from my account on [24/01/2025]. I had fully settled my loan in December 2024 and received a settlement letter confirming this. Despite this, my account was debited without my consent.

I have contacted my bank, but they are unable to reverse the transaction. I did not authorize any debit order for this month, and this error has caused significant inconvenience and distress.

I request that you:

Immediately reverse the unauthorized debit of R4892 to my account. Provide a written confirmation of the reversal. Investigate the cause of this error to prevent future occurrences. I have tried to contact your customer service multiple times without success, and I am aware that your offices are now closed for the weekend. However, I expect this matter to be prioritized and resolved as soon as possible.

Please acknowledge receipt of this complaint and confirm the steps you will take to rectify this issue. I look forward to your prompt response and resolution.

Sincerely,