PBO status application

Good day SARS Department I am not happy with the service from SARS ,I am have an NPO ,I have tax number for it and I have also app**** for PBO ,ever since I have been engaging with SARS and I have not been receiving an update with my application.Its been three months now waiting for my application out come .I have emailed Patience Makgobo and she received my documents ,however the feed back ,regarding the status of the application ,it's the one that is killing the silence .Well I ignored the follow up from her,I then emailed to SARS PBO department ,then I received the case no:***.I am still waiting for response as well.