BV
Bert V
1 reviews | Active since Jul 2020
16 Jul 2020, 16:32
Would never work with them again. They cost me a lot of money.
Horrible experience, never again. SAR started the paperwork to clear my container from customs way too late, although they had two months to prepare everything while my container was on sea, en route from NYC to SA. This late work caused much higher charges for warehousing in customs ('Overstay Destination') on their invoice. They billed that to me, although it was caused by SAR's delay directly. Also, I had to fly from NYC to SA to receive the container once it had cleared customs, health inspection, etc. and the morning of my flight I got an email that they had it wrong and it wasn't available when they had originally told me. This caused me more expenses as now I had to change flights, and wasn't available when eventually it did get cleared. SAR then charged me even more to have it be cleared at their warehouse. Absolute joke, and very unprofessional. Will never work with them again
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Replies (3)BV
Bert V's updateReviewer Update
23 Jul 2020, 14:48Follow up: Someone from South African Relocations (SAR) approached Hello Peter saying that my ad was inappropriate (false), adding that I had left my passport in the container. This is an absolute lie: I had not left my passport in the container. I don't even know where they got this from. It seems that SAR continues deceiving. I was able to follow up with Hello Peter to ensure that my review didn't get removed based on SAR's lie.
BV
Bert V's update23 Jul 2020, 14:48
Reviewer Update
Follow up: Someone from South African Relocations (SAR) approached Hello Peter saying that my ad was inappropriate (false), adding that I had left my passport in the container. This is an absolute lie: I had not left my passport in the container. I don't even know where they got this from. It seems that SAR continues deceiving. I was able to follow up with Hello Peter to ensure that my review didn't get removed based on SAR's lie.
BV
Bert V's updateReviewer Update
28 Jul 2020, 21:05Further follow up: SAR posts ********** reviews on eg. Hello Peter. Likely also on other review sites. I flagged, and got removed, one, and I assume there are more. Note how on Hello Peter it's largely 1 star and 5 star reviews, which is interesting.
BV
Bert V's update28 Jul 2020, 21:05
Reviewer Update
Further follow up: SAR posts ********** reviews on eg. Hello Peter. Likely also on other review sites. I flagged, and got removed, one, and I assume there are more. Note how on Hello Peter it's largely 1 star and 5 star reviews, which is interesting.
South African Relocations's replyOfficial
30 Jul 2020, 11:12Good day Bert,
Thank you for taking the time to review us.
I am going to set a few things straight here Bert. You have not been a client of us. You were a client of Zieglers. We merely did your delivery here in South Africa for Ziegler.
I can only apologise that you feel such anger towards us. I went through all the emails with you and our shipping manager. Your green card was most certainly in the container, I have emails stating that from you as well. You state in your review that we cost you a lot of money for your flight to SA. As mentioned in emails to you and over the phone. You did not need to make your way to SA for your container to be scanned. This was a choice on your behalf which we in term did state you do not need to be here when customs search your container, however you wanted to be here for it. I can only apologise that you feel anger towards us that we cost you money for this.
I as well would like to add, the customs stop was not done by us, customs in SA decided to flag your container and pull it right from the vessel. The dates was given through to us from customs, we most certainly do not control the dates and how customs changes it. If we did we would have chosen a date which suited you best of course. The charges were given through to us from customs, and Ziegler notified us to charge you for the customs stop charges directly , as they do not cost for this in the initial quotations.
What I do not understand is, that this happened a year ago. You have such anger towards the company a year later, you did not once mention to us in emails that you were unhappy with the service. When i went through the emails you were very thankful to our shipping coordinator as she went above and beyond to assist you with everything. I did not once pick up that you were unhappy. I do thank you for bringing it up with us as we never want our agents clients to leave unhappy with the service we offer to them.
I do thank you for taking the time to review us ,Should you require further assistance, please feel free to give us a call, or come see us at any of our Branches as we would love to assist you.
May you have a wonderful future here in South Africa.
All the best.
Warmest Regards
Monique
Thank you for taking the time to review us.
I am going to set a few things straight here Bert. You have not been a client of us. You were a client of Zieglers. We merely did your delivery here in South Africa for Ziegler.
I can only apologise that you feel such anger towards us. I went through all the emails with you and our shipping manager. Your green card was most certainly in the container, I have emails stating that from you as well. You state in your review that we cost you a lot of money for your flight to SA. As mentioned in emails to you and over the phone. You did not need to make your way to SA for your container to be scanned. This was a choice on your behalf which we in term did state you do not need to be here when customs search your container, however you wanted to be here for it. I can only apologise that you feel anger towards us that we cost you money for this.
I as well would like to add, the customs stop was not done by us, customs in SA decided to flag your container and pull it right from the vessel. The dates was given through to us from customs, we most certainly do not control the dates and how customs changes it. If we did we would have chosen a date which suited you best of course. The charges were given through to us from customs, and Ziegler notified us to charge you for the customs stop charges directly , as they do not cost for this in the initial quotations.
What I do not understand is, that this happened a year ago. You have such anger towards the company a year later, you did not once mention to us in emails that you were unhappy with the service. When i went through the emails you were very thankful to our shipping coordinator as she went above and beyond to assist you with everything. I did not once pick up that you were unhappy. I do thank you for bringing it up with us as we never want our agents clients to leave unhappy with the service we offer to them.
I do thank you for taking the time to review us ,Should you require further assistance, please feel free to give us a call, or come see us at any of our Branches as we would love to assist you.
May you have a wonderful future here in South Africa.
All the best.
Warmest Regards
Monique
South African Relocations's reply30 Jul 2020, 11:12
Official
Good day Bert,
Thank you for taking the time to review us.
I am going to set a few things straight here Bert. You have not been a client of us. You were a client of Zieglers. We merely did your delivery here in South Africa for Ziegler.
I can only apologise that you feel such anger towards us. I went through all the emails with you and our shipping manager. Your green card was most certainly in the container, I have emails stating that from you as well. You state in your review that we cost you a lot of money for your flight to SA. As mentioned in emails to you and over the phone. You did not need to make your way to SA for your container to be scanned. This was a choice on your behalf which we in term did state you do not need to be here when customs search your container, however you wanted to be here for it. I can only apologise that you feel anger towards us that we cost you money for this.
I as well would like to add, the customs stop was not done by us, customs in SA decided to flag your container and pull it right from the vessel. The dates was given through to us from customs, we most certainly do not control the dates and how customs changes it. If we did we would have chosen a date which suited you best of course. The charges were given through to us from customs, and Ziegler notified us to charge you for the customs stop charges directly , as they do not cost for this in the initial quotations.
What I do not understand is, that this happened a year ago. You have such anger towards the company a year later, you did not once mention to us in emails that you were unhappy with the service. When i went through the emails you were very thankful to our shipping coordinator as she went above and beyond to assist you with everything. I did not once pick up that you were unhappy. I do thank you for bringing it up with us as we never want our agents clients to leave unhappy with the service we offer to them.
I do thank you for taking the time to review us ,Should you require further assistance, please feel free to give us a call, or come see us at any of our Branches as we would love to assist you.
May you have a wonderful future here in South Africa.
All the best.
Warmest Regards
Monique
Thank you for taking the time to review us.
I am going to set a few things straight here Bert. You have not been a client of us. You were a client of Zieglers. We merely did your delivery here in South Africa for Ziegler.
I can only apologise that you feel such anger towards us. I went through all the emails with you and our shipping manager. Your green card was most certainly in the container, I have emails stating that from you as well. You state in your review that we cost you a lot of money for your flight to SA. As mentioned in emails to you and over the phone. You did not need to make your way to SA for your container to be scanned. This was a choice on your behalf which we in term did state you do not need to be here when customs search your container, however you wanted to be here for it. I can only apologise that you feel anger towards us that we cost you money for this.
I as well would like to add, the customs stop was not done by us, customs in SA decided to flag your container and pull it right from the vessel. The dates was given through to us from customs, we most certainly do not control the dates and how customs changes it. If we did we would have chosen a date which suited you best of course. The charges were given through to us from customs, and Ziegler notified us to charge you for the customs stop charges directly , as they do not cost for this in the initial quotations.
What I do not understand is, that this happened a year ago. You have such anger towards the company a year later, you did not once mention to us in emails that you were unhappy with the service. When i went through the emails you were very thankful to our shipping coordinator as she went above and beyond to assist you with everything. I did not once pick up that you were unhappy. I do thank you for bringing it up with us as we never want our agents clients to leave unhappy with the service we offer to them.
I do thank you for taking the time to review us ,Should you require further assistance, please feel free to give us a call, or come see us at any of our Branches as we would love to assist you.
May you have a wonderful future here in South Africa.
All the best.
Warmest Regards
Monique