MW
Marsha W
1 reviews | Active since Nov 2022
23 Nov 2022, 02:34
Worst after care service
Moved from Jhb to the UK in November 21. The packing team was great. Other than that the service is disgusting. First they made an error and put my container discharge at the Wrong port, and made me pay by holding my container. Even though they agreed that it was their Admin error. I had to pay the difference. Next some of my furniture was damaged. We filled out the claim form in April and still they have not finalised the claim. They tell me 2 working days this becomes more than 2 weeks. Ridiculous.
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Replies (2)
South African Relocations's replyOfficial
23 Nov 2022, 10:21Good Day Marsha,
As you mentioned, the initial booking was made in error. The instruction was made to re route to Grangemouth when the error was picked up prior to arrival in the UK. Unfortunately the rate to Grangemouth would have been higher to begin with and as such we needed to invoice you accordingly. We do apologize for the error sincerely. I will personally address your concerns on your claim today and provide feedback by email on the progress or current status of your claim.
Kind Regards,
Tony Hartmann
Sales Manager
As you mentioned, the initial booking was made in error. The instruction was made to re route to Grangemouth when the error was picked up prior to arrival in the UK. Unfortunately the rate to Grangemouth would have been higher to begin with and as such we needed to invoice you accordingly. We do apologize for the error sincerely. I will personally address your concerns on your claim today and provide feedback by email on the progress or current status of your claim.
Kind Regards,
Tony Hartmann
Sales Manager
South African Relocations's reply23 Nov 2022, 10:21
Official
Good Day Marsha,
As you mentioned, the initial booking was made in error. The instruction was made to re route to Grangemouth when the error was picked up prior to arrival in the UK. Unfortunately the rate to Grangemouth would have been higher to begin with and as such we needed to invoice you accordingly. We do apologize for the error sincerely. I will personally address your concerns on your claim today and provide feedback by email on the progress or current status of your claim.
Kind Regards,
Tony Hartmann
Sales Manager
As you mentioned, the initial booking was made in error. The instruction was made to re route to Grangemouth when the error was picked up prior to arrival in the UK. Unfortunately the rate to Grangemouth would have been higher to begin with and as such we needed to invoice you accordingly. We do apologize for the error sincerely. I will personally address your concerns on your claim today and provide feedback by email on the progress or current status of your claim.
Kind Regards,
Tony Hartmann
Sales Manager
MW
Marsha W's updateReviewer Update
08 Dec 2022, 17:03Good day Tony
The team did eventually get back to me . After 7.5 months of our claim being reviewed by Monique then Laura, and Laura emailing "keep your fingers crossed " on 4th November , we received an email stating that our claim was denied because we didn't check and claim our 20ft container content in 7 days. It took the claims team, people who work at SA Relocations 7.5 month to read your company policy. It makes me wonder if I didn't post online would they have found the clause .
Worst service ever.
The team did eventually get back to me . After 7.5 months of our claim being reviewed by Monique then Laura, and Laura emailing "keep your fingers crossed " on 4th November , we received an email stating that our claim was denied because we didn't check and claim our 20ft container content in 7 days. It took the claims team, people who work at SA Relocations 7.5 month to read your company policy. It makes me wonder if I didn't post online would they have found the clause .
Worst service ever.
MW
Marsha W's update08 Dec 2022, 17:03
Reviewer Update
Good day Tony
The team did eventually get back to me . After 7.5 months of our claim being reviewed by Monique then Laura, and Laura emailing "keep your fingers crossed " on 4th November , we received an email stating that our claim was denied because we didn't check and claim our 20ft container content in 7 days. It took the claims team, people who work at SA Relocations 7.5 month to read your company policy. It makes me wonder if I didn't post online would they have found the clause .
Worst service ever.
The team did eventually get back to me . After 7.5 months of our claim being reviewed by Monique then Laura, and Laura emailing "keep your fingers crossed " on 4th November , we received an email stating that our claim was denied because we didn't check and claim our 20ft container content in 7 days. It took the claims team, people who work at SA Relocations 7.5 month to read your company policy. It makes me wonder if I didn't post online would they have found the clause .
Worst service ever.