1 reviews | Active since Mar 2023
Terrible experience
An absolutely terrible experience. Everything went smoothly until they collected my items.I had to follow-up with them everyday for a week until they confirmed that they have my goods. Then, they insisted that I had to make final payment before they could give me an estimate of delivery. I paid, and then they “confirmed” that it had been booked on a flight. Only to be told it wasn’t booked because there wasn’t space on that flight. Silence for another week until I follow-up again. Then they added another R8K to a revised invoice and told me that I have to pay that with no other explanation. Completely terrible experience! I am still waiting on their response to my question on the additional charge. They hold your goods for ransom and force you to pay whatever additional charge they want. Don’t use this company. If could, I would give them a zero star.
Thank you for your feedback. To address and give explanation to your revised invoice:
In order to book collection dates for goods, payment is required in full based on the provided quote. As such, the initial invoice was sent out and settled prior to collection. The goods are then sent to our agents who do a final volumetric weight measurement and will adjust based on final volumetric weight as required. Further to this, much like air travel, airlines can and often do overbook space and in this case, the booking was then moved over to the next available flight. Also, much like air travel, rates will differ from one booking to the next dependant on various factors like exchange rate, demand, space availability etc. This was the basis for the increased invoice. As we do not own nor operate the airline, we have no direct control over these rates. We in no way held you hostage in this matter, and I am sorry you feel this way. Our quotes and T&C's do highlight these possibilities and would have been agreed to on acceptance of your quote.
Kind Regards,
Tony Hartmann
Sales Manager
Thank you for your feedback. To address and give explanation to your revised invoice:
In order to book collection dates for goods, payment is required in full based on the provided quote. As such, the initial invoice was sent out and settled prior to collection. The goods are then sent to our agents who do a final volumetric weight measurement and will adjust based on final volumetric weight as required. Further to this, much like air travel, airlines can and often do overbook space and in this case, the booking was then moved over to the next available flight. Also, much like air travel, rates will differ from one booking to the next dependant on various factors like exchange rate, demand, space availability etc. This was the basis for the increased invoice. As we do not own nor operate the airline, we have no direct control over these rates. We in no way held you hostage in this matter, and I am sorry you feel this way. Our quotes and T&C's do highlight these possibilities and would have been agreed to on acceptance of your quote.
Kind Regards,
Tony Hartmann
Sales Manager