MJ
Michael J
1 reviews | Active since Oct 2019
21 Apr 2023, 10:26
Quote for packing and don't deliver and don't pay for their claims that they caused.
Your request for extra packing protection on household stuff, and they say it will be done, and it does not get done. Then when you submit a claim for the damaged stuff, they don't take ownership of their mistake and say you won't be paid for the damages they caused. So, I recommend finding another company that will take ownership if they make a mistake.
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Replies (2)
South African Relocations's replyOfficial
24 Apr 2023, 11:39Hi Michael,
I am sorry to hear that there have been issues which have impacted on the overall service provided by our company. Having spoken to our claims manager the reason the claim was declined was on the basis of the value of the claim being lower than the minimum excess due as per your All-Risk cover T&C's. Each international move carries a minimum R5000 excess, and as such, it would not be feasible to settle a claim for half that value. Regarding the crating or lack thereof, I had quoted for crating of the mirror. Was the request to crate the art made on the day of collection as I was not advised to add this to the quote at any stage?
Kind Regards,
Tony Hartmann
Sales Manager
I am sorry to hear that there have been issues which have impacted on the overall service provided by our company. Having spoken to our claims manager the reason the claim was declined was on the basis of the value of the claim being lower than the minimum excess due as per your All-Risk cover T&C's. Each international move carries a minimum R5000 excess, and as such, it would not be feasible to settle a claim for half that value. Regarding the crating or lack thereof, I had quoted for crating of the mirror. Was the request to crate the art made on the day of collection as I was not advised to add this to the quote at any stage?
Kind Regards,
Tony Hartmann
Sales Manager
South African Relocations's reply24 Apr 2023, 11:39
Official
Hi Michael,
I am sorry to hear that there have been issues which have impacted on the overall service provided by our company. Having spoken to our claims manager the reason the claim was declined was on the basis of the value of the claim being lower than the minimum excess due as per your All-Risk cover T&C's. Each international move carries a minimum R5000 excess, and as such, it would not be feasible to settle a claim for half that value. Regarding the crating or lack thereof, I had quoted for crating of the mirror. Was the request to crate the art made on the day of collection as I was not advised to add this to the quote at any stage?
Kind Regards,
Tony Hartmann
Sales Manager
I am sorry to hear that there have been issues which have impacted on the overall service provided by our company. Having spoken to our claims manager the reason the claim was declined was on the basis of the value of the claim being lower than the minimum excess due as per your All-Risk cover T&C's. Each international move carries a minimum R5000 excess, and as such, it would not be feasible to settle a claim for half that value. Regarding the crating or lack thereof, I had quoted for crating of the mirror. Was the request to crate the art made on the day of collection as I was not advised to add this to the quote at any stage?
Kind Regards,
Tony Hartmann
Sales Manager
MJ
Michael J's updateReviewer Update
24 Apr 2023, 13:00Hi Tony,
Just for your information, only the 2 TVs were crated in the move, and the mirror wasn’t crated. So, they didn’t even do that. Even though the painting wasn’t part of the creating quote, they still did not do what was quoted by you. As for painting, we told them to crate it, and I recall saying to them that if I need to pay, I will, so then the packers did not pass on the request properly, and I think the company needs to discuss this with them so to avoid it in future projects.
Also, my claim was for EUR 620, which works out to ZAR 12367, and your claims department reduced it so it would be under ZAR 5000.
MJ
Michael J's update24 Apr 2023, 13:00
Reviewer Update
Hi Tony,
Just for your information, only the 2 TVs were crated in the move, and the mirror wasn’t crated. So, they didn’t even do that. Even though the painting wasn’t part of the creating quote, they still did not do what was quoted by you. As for painting, we told them to crate it, and I recall saying to them that if I need to pay, I will, so then the packers did not pass on the request properly, and I think the company needs to discuss this with them so to avoid it in future projects.
Also, my claim was for EUR 620, which works out to ZAR 12367, and your claims department reduced it so it would be under ZAR 5000.