VJvR
Veronice Janse van Rensburg
1 reviews | Active since Feb 2022
27 Feb 2023, 21:10
Poor service and none disclosure of fees on Pet Relocation
SA Relocations handles the pet relocation under JetPets a department of SA Relocation. So today after many mails and ignored phone calls we received or Refund but only partially an ammount of R42 000 est. after we paid R60 000 after begging for a breakdown it seems we paid R300 for sensitisation for 2 crates and we only had one training crate for 2 weeks which we cleaned our selfs, so wow how can we paid for 2 crates if we only had one? We were billed R1800 for vet Declarations and I did my homework that is the actual cost but JetPets are with holding the hard copies from us they then charge us Ofer R15 000 in admin fees for what for no service given to us how can they accept that we will accept it. The so cold admin fees are more then the required deposit fee. I'll think twice before signing and finalizing a deal with this company. Once again they can't disclosure their fees or give the so cald service that they promise. This company has no entegraty or care for their clients. They still owe me over R15 000 in so cold admin fees and I will not back down.
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Replies (2)0
Replies (2)
South African Relocations's replyOfficial
06 Mar 2023, 10:39Hi Veronice,
I apologize that you have been left unsatisfied with the service you have received. Jet Pets is the in-house pet relocations of South African relocations, and is managed separately from our household relocations division. I see you have already posted your review on the Jet Pets page and are in direct contact with the management team.
As per feedback from our team, we had completed a substantial amount of the work and due to late cancellation, costs had already been incurred on our part. The refund amount would take into account all costs already incurred. Furthermore, the quote is updated in month of travel, which is clearly stated and communicated on our quotes, acceptance documents and T&C's. The quote you initially accepted was 7 month prior and as such, costs of flights etc had to be updated accordingly.
Kind Regards,
Tony Hartmann
Sales Manager
South African Relocations, o.b.o Jet Pets
I apologize that you have been left unsatisfied with the service you have received. Jet Pets is the in-house pet relocations of South African relocations, and is managed separately from our household relocations division. I see you have already posted your review on the Jet Pets page and are in direct contact with the management team.
As per feedback from our team, we had completed a substantial amount of the work and due to late cancellation, costs had already been incurred on our part. The refund amount would take into account all costs already incurred. Furthermore, the quote is updated in month of travel, which is clearly stated and communicated on our quotes, acceptance documents and T&C's. The quote you initially accepted was 7 month prior and as such, costs of flights etc had to be updated accordingly.
Kind Regards,
Tony Hartmann
Sales Manager
South African Relocations, o.b.o Jet Pets
South African Relocations's reply06 Mar 2023, 10:39
Official
Hi Veronice,
I apologize that you have been left unsatisfied with the service you have received. Jet Pets is the in-house pet relocations of South African relocations, and is managed separately from our household relocations division. I see you have already posted your review on the Jet Pets page and are in direct contact with the management team.
As per feedback from our team, we had completed a substantial amount of the work and due to late cancellation, costs had already been incurred on our part. The refund amount would take into account all costs already incurred. Furthermore, the quote is updated in month of travel, which is clearly stated and communicated on our quotes, acceptance documents and T&C's. The quote you initially accepted was 7 month prior and as such, costs of flights etc had to be updated accordingly.
Kind Regards,
Tony Hartmann
Sales Manager
South African Relocations, o.b.o Jet Pets
I apologize that you have been left unsatisfied with the service you have received. Jet Pets is the in-house pet relocations of South African relocations, and is managed separately from our household relocations division. I see you have already posted your review on the Jet Pets page and are in direct contact with the management team.
As per feedback from our team, we had completed a substantial amount of the work and due to late cancellation, costs had already been incurred on our part. The refund amount would take into account all costs already incurred. Furthermore, the quote is updated in month of travel, which is clearly stated and communicated on our quotes, acceptance documents and T&C's. The quote you initially accepted was 7 month prior and as such, costs of flights etc had to be updated accordingly.
Kind Regards,
Tony Hartmann
Sales Manager
South African Relocations, o.b.o Jet Pets
VJvR
12 Sep 2023, 09:42
Veronice Janse van Rensburg's updateReviewer Update
13 Sept 2023, 09:53Good day Tony
This was Jetpets replay to my complaint and I am not the only onw taking them to court soon -
This was Jetpets replay to my complaint and I am not the only onw taking them to court soon -
12 Sep 2023, 09:42
Hello there,
Australia implemented new regulations which unfortunately meant most cost for the client, as their quarantine procedure changed. This change happened in this year, it was new regulation sprung up on every single Australian client we have.
Unfortunately I do understand this is unexpected costs, and most do not money available to adhere to the new regulation costs. So you decided to cancel the service with us. This review fails to mention how she swore at us, how they literally shouted at every single person who tried to help us, call us degrading names, how her wife threatened our JNB staff, because of something out of our hands.
This is not something that could have been predicted or as it says “disclosed”
And to this day, she is the only client out of about 40 AUZ client who went onto Hello Peter to complain about this…. These babies move, is the only client to cancel the service because of the new Australian rule. With accounts, for refunds, we have to follow due process. It’s unfortunate that this client did not understand this either. If you have any further questions I am more than happy to discuss.
My response -
Veronice Janse van Rensburg:
12 Sep 2023, 15:29
I left a Raw honest review about the company service in March/April then you have the audacity to replay 4 months later with false acquisitions stating that my wife and my self used cussing words towards you or your staff. I warn you I will sue you for decimation of character. Yes Australian import rules an fees changed on the 1 st of July 2023 as it is the start of their new financial year. I was dealing with you in January/ February/ March. You never even booked the permits our new agent had to redo everything. You are welcome to call me and get facts straight ********** your companies reputation is very poor. I'll post other people's reviews from other social sites here on this platform, since you are making false statements about my wife and myself
VJR
Veronice Janse van Rensburg:
12 Sep 2023, 15:30
My email *********** to contact me
JetPets's reply:
12 Sep 2023, 15:46
Hello Veronice,
We appreciate the feedback. We are more than happy to discuss further.
We appreciate the feedback. We are more than happy to discuss further.
VJvR
Veronice Janse van Rensburg's update13 Sept 2023, 09:53
Reviewer Update
Good day Tony
This was Jetpets replay to my complaint and I am not the only onw taking them to court soon -
This was Jetpets replay to my complaint and I am not the only onw taking them to court soon -
12 Sep 2023, 09:42
Hello there,
Australia implemented new regulations which unfortunately meant most cost for the client, as their quarantine procedure changed. This change happened in this year, it was new regulation sprung up on every single Australian client we have.
Unfortunately I do understand this is unexpected costs, and most do not money available to adhere to the new regulation costs. So you decided to cancel the service with us. This review fails to mention how she swore at us, how they literally shouted at every single person who tried to help us, call us degrading names, how her wife threatened our JNB staff, because of something out of our hands.
This is not something that could have been predicted or as it says “disclosed”
And to this day, she is the only client out of about 40 AUZ client who went onto Hello Peter to complain about this…. These babies move, is the only client to cancel the service because of the new Australian rule. With accounts, for refunds, we have to follow due process. It’s unfortunate that this client did not understand this either. If you have any further questions I am more than happy to discuss.
My response -
Veronice Janse van Rensburg:
12 Sep 2023, 15:29
I left a Raw honest review about the company service in March/April then you have the audacity to replay 4 months later with false acquisitions stating that my wife and my self used cussing words towards you or your staff. I warn you I will sue you for decimation of character. Yes Australian import rules an fees changed on the 1 st of July 2023 as it is the start of their new financial year. I was dealing with you in January/ February/ March. You never even booked the permits our new agent had to redo everything. You are welcome to call me and get facts straight ********** your companies reputation is very poor. I'll post other people's reviews from other social sites here on this platform, since you are making false statements about my wife and myself
VJR
Veronice Janse van Rensburg:
12 Sep 2023, 15:30
My email *********** to contact me
JetPets's reply:
12 Sep 2023, 15:46
Hello Veronice,
We appreciate the feedback. We are more than happy to discuss further.
We appreciate the feedback. We are more than happy to discuss further.