Please care about your clients.

I just emailed SA Relocations for the 100th time. I do not have the words and my mind cannot get around this. I shipped items with SA Relocations, my items arrived, but not my Persian carpets. I fill in the insurance claims, they let me know they are not paying because my carpets have been found in the warehouse in Rotterdam, the Netherlands. For the past 8 months I have been trying to get my carpets to my house. Every time I contact SA Relocations I get a message that they will look into it, and then I do not hear from them until I email them a few times. And then the reply is the same. Sometimes they say that when the products leave SA they cannot be held responsible anymore, then the people on this side is responsible, but there is no reply from the people here and I am supposedly the one to try to get in touch. SA Relocations, I feel absolutely helpless. Will you please care about your clients? Finish this job before you promise a service to a next client, you cannot just be done if the work is not complete. I paid you to get the products to my house, not to a warehouse and then you disappear??