PB
Philna B
1 reviews | Active since Oct 2022
11 Oct 2022, 21:53
Goods left, lost and shipped to the wrong address
Don’t use this company. They left some of my goods in their storage, had some ****** and then shipped a painting off to another client on the other side of the world (who contacted me himself). It’s been months and they are finding millions of excuses for not sending my goods. Like, there’s no container coming this way, or they need a receipt of the painting. And it’s nearly 2 years later!
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Replies (1)
South African Relocations's replyOfficial
12 Oct 2022, 08:35Hi Philna,
We acknowledge your review and the errors we have made in the process of shipping your goods to Australia and are truly apologetic for the unnecessary stress caused by our mistake.
As it stands, we remain committed to getting your remaining goods to you as quickly as possible. We had requested an evaluation on the painting which was sent to the other client in error. Due to the high value of the item this was required in order to proceed with your claim. This was only received this morning. Now that we have the requested information, we can start moving forward again to resolve this matter as speedily as possible. It is important to mention that the evaluation of the painting was substantially less than the cover you opted to take at the time of shipment.
The remaining items, are safe in or depot and are being consolidated on the next groupage container heading to Melbourne. Once the groupage has been consolidated, goods will be loaded and shipped over to you. Regretfully this process can take a bit of time due to the nature of shared containers, your goods will be sent at our cost as soon as the process is finalized.
Please feel free to reach me directly on *** should you wish to discuss anything further or need any more clarity on the matter.
Once again, we truly apologize for our error as this is not the level of service we aim for. I have addressed the matter internally with our operations team and we have put additional checks and balances in place to ensure there is no chance of this happening to any of our other valued clients.
Kind Regards,
Tony Hartmann
Sales Manager.
We acknowledge your review and the errors we have made in the process of shipping your goods to Australia and are truly apologetic for the unnecessary stress caused by our mistake.
As it stands, we remain committed to getting your remaining goods to you as quickly as possible. We had requested an evaluation on the painting which was sent to the other client in error. Due to the high value of the item this was required in order to proceed with your claim. This was only received this morning. Now that we have the requested information, we can start moving forward again to resolve this matter as speedily as possible. It is important to mention that the evaluation of the painting was substantially less than the cover you opted to take at the time of shipment.
The remaining items, are safe in or depot and are being consolidated on the next groupage container heading to Melbourne. Once the groupage has been consolidated, goods will be loaded and shipped over to you. Regretfully this process can take a bit of time due to the nature of shared containers, your goods will be sent at our cost as soon as the process is finalized.
Please feel free to reach me directly on *** should you wish to discuss anything further or need any more clarity on the matter.
Once again, we truly apologize for our error as this is not the level of service we aim for. I have addressed the matter internally with our operations team and we have put additional checks and balances in place to ensure there is no chance of this happening to any of our other valued clients.
Kind Regards,
Tony Hartmann
Sales Manager.
South African Relocations's reply12 Oct 2022, 08:35
Official
Hi Philna,
We acknowledge your review and the errors we have made in the process of shipping your goods to Australia and are truly apologetic for the unnecessary stress caused by our mistake.
As it stands, we remain committed to getting your remaining goods to you as quickly as possible. We had requested an evaluation on the painting which was sent to the other client in error. Due to the high value of the item this was required in order to proceed with your claim. This was only received this morning. Now that we have the requested information, we can start moving forward again to resolve this matter as speedily as possible. It is important to mention that the evaluation of the painting was substantially less than the cover you opted to take at the time of shipment.
The remaining items, are safe in or depot and are being consolidated on the next groupage container heading to Melbourne. Once the groupage has been consolidated, goods will be loaded and shipped over to you. Regretfully this process can take a bit of time due to the nature of shared containers, your goods will be sent at our cost as soon as the process is finalized.
Please feel free to reach me directly on *** should you wish to discuss anything further or need any more clarity on the matter.
Once again, we truly apologize for our error as this is not the level of service we aim for. I have addressed the matter internally with our operations team and we have put additional checks and balances in place to ensure there is no chance of this happening to any of our other valued clients.
Kind Regards,
Tony Hartmann
Sales Manager.
We acknowledge your review and the errors we have made in the process of shipping your goods to Australia and are truly apologetic for the unnecessary stress caused by our mistake.
As it stands, we remain committed to getting your remaining goods to you as quickly as possible. We had requested an evaluation on the painting which was sent to the other client in error. Due to the high value of the item this was required in order to proceed with your claim. This was only received this morning. Now that we have the requested information, we can start moving forward again to resolve this matter as speedily as possible. It is important to mention that the evaluation of the painting was substantially less than the cover you opted to take at the time of shipment.
The remaining items, are safe in or depot and are being consolidated on the next groupage container heading to Melbourne. Once the groupage has been consolidated, goods will be loaded and shipped over to you. Regretfully this process can take a bit of time due to the nature of shared containers, your goods will be sent at our cost as soon as the process is finalized.
Please feel free to reach me directly on *** should you wish to discuss anything further or need any more clarity on the matter.
Once again, we truly apologize for our error as this is not the level of service we aim for. I have addressed the matter internally with our operations team and we have put additional checks and balances in place to ensure there is no chance of this happening to any of our other valued clients.
Kind Regards,
Tony Hartmann
Sales Manager.