From simple move to 3,5 month wait with extra costs

Never use this company to handle your move. I was misinformed from the first contact with them and now being sent from department to department who do not answer questions but just assure me that "they are doing everything they can ". Started out beginning of October with a simple move to The Netherlands of a low volume of household goods. Sales department promised me that the container was about to fill up and I would surely have my things before Christmas in The Netherlands. The pick-up of the goods was quick and so far, the service was good. Until i followed up early November to get a status update on my goods and turned out they were placed in a new container and not going anywhere for a while. After numerous emails the sales department again promises me, they would look into alternatives for transport, but they never came back on this. Now 2,5 months into this hell when following up again in January I get the notification, the container is full we are looking into shipping options. Another month down the line I receive a additional invoice from South African Relations for payment of an additional 10% of the total price due to an exchange rate fluctuation. When asking why I was being invoiced for a delay they had caused they just pointed me to a cut out of the terms and conditions that states "when a delay is due to customer, he is liable for additional costs" Now in a lot of emails back and forth the only response is: "we understand an additional invoice is unpleasant to receive at this point, but all our customers receive an additional invoice (should you decide to do business with them just know there is a additional 10% coming after 3 months). Due to the delays, I've been forced to buy new winter jackets and other clothing as winter in The Netherlands is not really for shorts and a t-shirt.

If you don't need your stuff for more then 4,5 months and are willing to pay 10% minimum extra and be sent from department to department by SAR... by all means this is the moving company for you!