TD
Tyler D
1 reviews | Active since May 2014
04 Jul 2023, 18:20
Excessive delays. Terrible communication. And outright failure to pay a simple claim.
I shipped 3 cubic meters of items from Cape Town to Portugal. I send it in November and received it in late May. My computer monitors were broken and I logged a claim. I stated "Computers" on the all risk form and after 57 days of me having to follow up (they even said they would follow up the next morning and failed to do so) every few weeks, they rejected my claim saying that the monitors are not part of my PC. Per legal definition, I am correct that monitors are part of "computer".
Excessive delays. Terrible communication. And outright failure to pay a simple claim.
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Replies (1)
South African Relocations's replyOfficial
12 Jul 2023, 10:18Hi Tyler
We understand your frustrations. Claims have been dealing with this matter. Unfortunately as per our T&Cs your monitors were not listed on the All Risk Cover, only desktop. All items need to be listed on the form and signed.
Claims will be sending you a follow up email.
Regards
South African Relocations
We understand your frustrations. Claims have been dealing with this matter. Unfortunately as per our T&Cs your monitors were not listed on the All Risk Cover, only desktop. All items need to be listed on the form and signed.
Claims will be sending you a follow up email.
Regards
South African Relocations
South African Relocations's reply12 Jul 2023, 10:18
Official
Hi Tyler
We understand your frustrations. Claims have been dealing with this matter. Unfortunately as per our T&Cs your monitors were not listed on the All Risk Cover, only desktop. All items need to be listed on the form and signed.
Claims will be sending you a follow up email.
Regards
South African Relocations
We understand your frustrations. Claims have been dealing with this matter. Unfortunately as per our T&Cs your monitors were not listed on the All Risk Cover, only desktop. All items need to be listed on the form and signed.
Claims will be sending you a follow up email.
Regards
South African Relocations