1 reviews | Active since Apr 2019
Do Not Use
SA Relocations...Do not use please. They under quote so you use them and then you will pay! Very good friendly service until they have your belongings and then it's ransom! I should have known they we ***** when they sent a small truck to collect our stuff instead of the container that was going to be sent in. Took them 3 days to move our stuff to their warehouse.Two days after they had our stuff our first bill...freight fees have gone up R20 000.Then various delays, then a email saying that the stuff was packed into the container and taken to the port only to be turned away because of stikes(fair enough there were strikes),however another email a day later for another bill.Apparently my stuff didn't fit into the container, here is another bill to send a big portion of the stuff that didn't fit (So I asked the question, how could my stuff go to the port in the container and be turned away if it didn't fit?)ignored,they want another R32 000 to send the rest,and accused me of adding more stuff after they had quoted.I asked to have a copy of the list they took at my house, was misplaced at an old warehouse.So I got someone else to collect from them, wasn't willing to wait to see what else they had in store for me. Stuff arrived broken, tried to put in a claim...100%ignored.They have their own insurance, they ignore you. Once they have your belongings and money they will not reply to you or answer any of your questions, I even emailed the CEO Kyle,what a waste of time,not even a reply...if you don't want to lie awake at night worrying for months on end what email you will wake up to do not use this company.
Due to the issues experience in shipping over the past 2 years, our standard practice is to load containers from our depot instead of at residence to avoid additional local port and demurrage fees. This decision was taken on the back of the fact that many vessels were bypassing ports, booking being bumped by the shipping lines etc. By loading from depot, we eliminate this risk, as was the case with the strikes and resultant port closures.
I will obtain further information about the miscommunication on the final volume, however if the goods could not be accommodated in the exclusive container, the balance would then need to be sent via groupage or on a separate exclusive container, and a new quote was presented accordingly. All of our quotes are based on volume, and as such, will be adjusted if over or under following collection. We do seem to have dropped the ball by not communicating this timeously prior to loading of the container and this was previously addressed with our operations team. I will source the final packing list to send to you ASAP.
As per T&C's final freight costs and rate of exchange are adjusted on final booking of the container as rates received are valid only to a certain date and we are billed on rate of exchange at the time that the booking is made.
I will also follow up with the claims department on your claim, but please feel free to email me the details of damaged items to *** for further investigation.
I apologize that you feel that the service received was not to the standard you expected
Kind Regards,
Tony Hartmann
Sales Manager
Due to the issues experience in shipping over the past 2 years, our standard practice is to load containers from our depot instead of at residence to avoid additional local port and demurrage fees. This decision was taken on the back of the fact that many vessels were bypassing ports, booking being bumped by the shipping lines etc. By loading from depot, we eliminate this risk, as was the case with the strikes and resultant port closures.
I will obtain further information about the miscommunication on the final volume, however if the goods could not be accommodated in the exclusive container, the balance would then need to be sent via groupage or on a separate exclusive container, and a new quote was presented accordingly. All of our quotes are based on volume, and as such, will be adjusted if over or under following collection. We do seem to have dropped the ball by not communicating this timeously prior to loading of the container and this was previously addressed with our operations team. I will source the final packing list to send to you ASAP.
As per T&C's final freight costs and rate of exchange are adjusted on final booking of the container as rates received are valid only to a certain date and we are billed on rate of exchange at the time that the booking is made.
I will also follow up with the claims department on your claim, but please feel free to email me the details of damaged items to *** for further investigation.
I apologize that you feel that the service received was not to the standard you expected
Kind Regards,
Tony Hartmann
Sales Manager