LJ
Lara J
1 reviews | Active since Nov 2022
02 Nov 2022, 22:20
Disappointed
<div>I am extremely disappointed with the billing department. I paid my initial invoice with no issues and the goods were collected no problem, then i asked them to collect an additional few boxes and now im being charged R20 000 more !!!! The first initial new amount i had to pay was just over R6000 which i queried as it didnt sound right. Now im being told to pay an additional R20 000. What the ****!!! I need this resolved now as i do not feel i have been billed fairly.</div>
Helpful (0)
Replies (2)0
Replies (2)
South African Relocations's replyOfficial
03 Nov 2022, 11:33Hi Lara,
Thank you for your valuable feedback. Having looked into your concerns, it was not our accounts department, but rather the sales consultant who dropped the ball in this instance. While the amount for the additional box collection is correct, the new invoice for the additional 20k is due to an error on the initial quote provided by you consultant. She has since left the company. When accounts requested that I review the quote sent to you and the charge for the additional collection, I picked up that the freight charge had been quoted in NZD rather than USD which accounted for the additional invoice you recently received.
While I do understand that this would be extremely frustrating, we had no choice but to update the quote accordingly to ensure that the funds received for the shipment to be completed was correct in order to have the goods manifested on the next groupage to ensure prompt shipment. I sincerely apologize for the lack of attention to detail in the quote prepared by River and regret that we need to invoice additionally to correct the error on her part.
Should you wish to discuss further or require more detail, please do not hesitate to contact me.
Kind Regards,
Tony Hartmann
Sales Manager
+ ***7
Thank you for your valuable feedback. Having looked into your concerns, it was not our accounts department, but rather the sales consultant who dropped the ball in this instance. While the amount for the additional box collection is correct, the new invoice for the additional 20k is due to an error on the initial quote provided by you consultant. She has since left the company. When accounts requested that I review the quote sent to you and the charge for the additional collection, I picked up that the freight charge had been quoted in NZD rather than USD which accounted for the additional invoice you recently received.
While I do understand that this would be extremely frustrating, we had no choice but to update the quote accordingly to ensure that the funds received for the shipment to be completed was correct in order to have the goods manifested on the next groupage to ensure prompt shipment. I sincerely apologize for the lack of attention to detail in the quote prepared by River and regret that we need to invoice additionally to correct the error on her part.
Should you wish to discuss further or require more detail, please do not hesitate to contact me.
Kind Regards,
Tony Hartmann
Sales Manager
+ ***7
South African Relocations's reply03 Nov 2022, 11:33
Official
Hi Lara,
Thank you for your valuable feedback. Having looked into your concerns, it was not our accounts department, but rather the sales consultant who dropped the ball in this instance. While the amount for the additional box collection is correct, the new invoice for the additional 20k is due to an error on the initial quote provided by you consultant. She has since left the company. When accounts requested that I review the quote sent to you and the charge for the additional collection, I picked up that the freight charge had been quoted in NZD rather than USD which accounted for the additional invoice you recently received.
While I do understand that this would be extremely frustrating, we had no choice but to update the quote accordingly to ensure that the funds received for the shipment to be completed was correct in order to have the goods manifested on the next groupage to ensure prompt shipment. I sincerely apologize for the lack of attention to detail in the quote prepared by River and regret that we need to invoice additionally to correct the error on her part.
Should you wish to discuss further or require more detail, please do not hesitate to contact me.
Kind Regards,
Tony Hartmann
Sales Manager
+ ***7
Thank you for your valuable feedback. Having looked into your concerns, it was not our accounts department, but rather the sales consultant who dropped the ball in this instance. While the amount for the additional box collection is correct, the new invoice for the additional 20k is due to an error on the initial quote provided by you consultant. She has since left the company. When accounts requested that I review the quote sent to you and the charge for the additional collection, I picked up that the freight charge had been quoted in NZD rather than USD which accounted for the additional invoice you recently received.
While I do understand that this would be extremely frustrating, we had no choice but to update the quote accordingly to ensure that the funds received for the shipment to be completed was correct in order to have the goods manifested on the next groupage to ensure prompt shipment. I sincerely apologize for the lack of attention to detail in the quote prepared by River and regret that we need to invoice additionally to correct the error on her part.
Should you wish to discuss further or require more detail, please do not hesitate to contact me.
Kind Regards,
Tony Hartmann
Sales Manager
+ ***7
South African Relocations's replyOfficial
04 Nov 2022, 11:39Hi Lara,
I have sent you a direct email. You can also reach me at ***
Kind Regards,
Tony Hartmann
Sales Manager
I have sent you a direct email. You can also reach me at ***
Kind Regards,
Tony Hartmann
Sales Manager
South African Relocations's reply04 Nov 2022, 11:39
Official
Hi Lara,
I have sent you a direct email. You can also reach me at ***
Kind Regards,
Tony Hartmann
Sales Manager
I have sent you a direct email. You can also reach me at ***
Kind Regards,
Tony Hartmann
Sales Manager