1 reviews | Active since Oct 2020
AVOID
Despite a fantastic sales pitch that sold their service as being like a family with only in house staff that would treat our belongings with the care they deserved, including those I highlighted as fragile, they did not deliver on their promise. We have comprehensive photographic evidence of the damages to our goods shipped to the UK and the manner in which they were mishandled . We paid comprehensive insurance and personally itemized every single thing shipped on a document given to SAR before shipping. And yet we are still chasing emails to get compensation months down the line. All correspondence with this company has been frustrating. We had to refuse further communications from their manager Barry due to its attacking nature. No responsibility has been taken whatsoever and every attempt to justify the damages has been made. We have shipped goods between south africa and the UK on several occasions but this was our first time dealing with SAR. I would avoid this company at all costs.
Thank you for taking the time to review us.
I have spoken to our sales rep, she was devastated that some of your beloved items were damaged in the move. Sometimes unfortunately due to moving across the world these items do get damaged, however we do take precaution to ensure that damages are limited to none. I am pleased that in your 40ft High cube there were only a handful damaged, however we do apologise that these beloved items were damaged as they have true meaning to our clients as our goal is always to have zero damages.
I have investigated your claim, Claims is dealing with Justin on a daily basis to sort out your claim. Please do note the reason for the delay is that it took some time for him to complete the form as well those weeks do make a difference as well as not having the correct supporting documentation sent through.However I will ensure that the finalization is incredibly speedy!
I will investigate the situation with Barry and revert back to you. I am so sorry about the above.
I hope you have a wonderful future in your new home!
Warmest regards
SAR Team.
Thank you for taking the time to review us.
I have spoken to our sales rep, she was devastated that some of your beloved items were damaged in the move. Sometimes unfortunately due to moving across the world these items do get damaged, however we do take precaution to ensure that damages are limited to none. I am pleased that in your 40ft High cube there were only a handful damaged, however we do apologise that these beloved items were damaged as they have true meaning to our clients as our goal is always to have zero damages.
I have investigated your claim, Claims is dealing with Justin on a daily basis to sort out your claim. Please do note the reason for the delay is that it took some time for him to complete the form as well those weeks do make a difference as well as not having the correct supporting documentation sent through.However I will ensure that the finalization is incredibly speedy!
I will investigate the situation with Barry and revert back to you. I am so sorry about the above.
I hope you have a wonderful future in your new home!
Warmest regards
SAR Team.