1 reviews | Active since Dec 2021
After 6 months we have not received our stuff but we have received receive another invoice - DON'T USE THIS COMPANY, YOU WILL REGRET IT !!!
After 6 months we have not received our stuff but we have received receive another invoice - DON'T USE THIS COMPANY, YOU WILL REGRET IT !!!
Initial interactions were all amazing, lady called Zaza was assisting us. We were happy to finalize eveything with SA Relocations when I read their negative reviews on different platforms. The worrying reviews were about SA Relocations quoting customers cheaper than other companies and down the line and before you recieve your stuff they send you another invoice due to PRICE INCREASE AND EXCHANGE RATE FLUCTUATIONS.
We brought up our concerns with Zaza and made her aware that this move was paid by the comoany and we cannot pay anything more, we requested a final invoice from her and told her that if she cannot provide us with final invoice we rather use another company (or would leave our stuff completely). She promised us that there won't be any other invoices AND she stated she will talk to her manager and make sure that we receive final invoice.
Fastforward to 6 months down the line, we still have not received our stuff, but what we have received is ANOTHER INVOICE FOR PRICE INCREASE AND EXCHANGE RATE FLUCTUATIONS !
I tried to contact Zaza to ask about the second invoice and I was informed she has SUDDENLY resigned.
I contacted the sales manager Tony, he apologized for Zaza's behaviour and empty promises but kept on making excuses. He was not accepting any responsibility!
Just do not use them!
As explained to you telephonically. while it is unfortunate that you feel that the conversation with Zaza was not transparent with regards to potential additional charges, all exclusions are listed on the quote presented, the acceptance signed by yourself as well as on our T&C's which all clearly state that quotes are subject to freight rate increases, rate of exchange fluctuations, increases in volume etc. As a company, we simply cannot absorb all of these costs given the volume of clientele we service. No business would be able to sustain this.
It is unfortunate that that Zaza chose to leave the company, but we will never hold our staff back from opportunities for growth in their career and she was offered another exciting opportunity which she could not turn down. This would have no impact on your move as there will always be someone able to pick up on the file when required to assist you accordingly.
I'm sorry that you were not satisfied with the feedback you received from me, however I was merely explaining the situation as I have in this response. It is not a case of neglecting our responsibilities, but rather pointing out the fact that all of the relevant information on potential for additional costs had been clearly communicated when presenting the quote as all T&C's, inclusions and exclusions were listed and available for you.
Kind Regards,
Tony Hartmann
Sales Manager
As explained to you telephonically. while it is unfortunate that you feel that the conversation with Zaza was not transparent with regards to potential additional charges, all exclusions are listed on the quote presented, the acceptance signed by yourself as well as on our T&C's which all clearly state that quotes are subject to freight rate increases, rate of exchange fluctuations, increases in volume etc. As a company, we simply cannot absorb all of these costs given the volume of clientele we service. No business would be able to sustain this.
It is unfortunate that that Zaza chose to leave the company, but we will never hold our staff back from opportunities for growth in their career and she was offered another exciting opportunity which she could not turn down. This would have no impact on your move as there will always be someone able to pick up on the file when required to assist you accordingly.
I'm sorry that you were not satisfied with the feedback you received from me, however I was merely explaining the situation as I have in this response. It is not a case of neglecting our responsibilities, but rather pointing out the fact that all of the relevant information on potential for additional costs had been clearly communicated when presenting the quote as all T&C's, inclusions and exclusions were listed and available for you.
Kind Regards,
Tony Hartmann
Sales Manager