Worst call centre agent in the world!!!!!

I've been calling the South African Nursing Council for the third time now to follow up on the annual receipt I paid for last year but I haven't received a copy. <br> <br> So I phoned the SANC call centre to follow up as this is needed urgently by my employer at Nkosi Albert Hospital. The call centre agent by the name of Mnezi was a rude as can be. He couldn't help me and instead spoke to me in a patronising tone, pointing out that I should \know that they post 10 000 certificates everyday and there's nothing special about mine that will make the process quicker\"<br> <br> I thought he was having a bad day so i left it. I phoned again last week, and to my luck, it was Mnezi, AGAIN! This time he didn't have any time for me what so ever. <br> <br> This morning, I phoned again to ask for a tracking number at least so i can track it myself at the post office. He told me there's no tracking number i must wait like everyone else!<br> <br> I'm shocked that someone with this kind of attitude is placed to work with people. SANC should deal with this issue. Can they at least respect us by hiring people who respect us. I'm very old to be dealing with a junior who patronises and disrespects me like this"