Pathetic Service!!!

The call centre is pathetic. Despite exorbitant costs you can hold on for over 40 minutes before being disconnected or have the phone answered by a rude woman who does not deal with your division and transfers you. Don't even waste your time. They are *********** and disorganized. All you do is get put on hold. Their timeframes are not adhered to and despite paying R1000 in penalties for being 17 days late - a month later and still no response. I have tried everyday for a week and spent an average of 45 minutes on hold per day.... and I am still waiting for someone to answer my call.

The first lady who was polite and tried to help me got disconnected - her colleagues unfortunately are the ones who "pass the buck..." with a 'its not my job culture ....