Bad attitude and unprofessional behavior

I wish there was an option for no star. I have been having the most unpleasant experience with this organization. I am on hold forever , the consultant slams the phone down when you question their information, all consultant give different information and you get your call transferred throughout the building. I have paid my annual fees twice upon which still asked to pay a restoration fee which I refused and asked to speak to someone else but that was received by the terrible attitude of the consultant and to top it off they refuse to give you their names as it's not their policy they can only give you their name if they are the one that assists you. There Are just 2 individuals that has been of great help Ben Manganyi and McDonald Lelifi. It has been so frustrating as you have to go via the call centre to get to these two people. I cannot stress the unprofessionalism of those that work at the call centre it is one of the most embarrassing state organizations I have ever experienced in my life!!! And to no avail my problem is still and query that will be attended to whenever they see fit. Not every person can go to Pretoria and sit in a line for an entire day and still not be helped . I cannot stress the absolute frustration of waiting for someone to attend to you and then getting the phoned slammed. I am not impressed, I spent close to R1000 ( I paid twice) to obtain a sanc receipt for 2017 and still did not receive it and I am expected to now payment R1800 of restoration fees for their error. Unbelievable!!!!