Refusing to pay back the Car rental money Deposit

<p>Good Day</p> <p> </p> <p>Yesterday my brother was supposed to pick up the car at the airport so when he got there the access deposit money that they wanted was too much so he ended up not taking the car so now we would like to request a refund because we had to make option be w will take the somewhere else so he paid R1800 *** now we would like to get a refund</p> <p> </p> <p> </p> <p>Yesterday I spoke with one of your staff and am not happy how they handling my situation and on top of that she sent me an Cancelliation policy</p> <p> </p> <p>· Cancellation made within 21 days prior to the check in date will result in no refund</p> <p> </p> <p> </p> <p>I don’t understand why are you guys refusing to refund because we don’t have that kind of the money for the Access deposit and its not like we just cancelling because we want to its only because the Access fee this time is too much and we don’t have the Money</p> <p> </p> <p> </p> <p> </p>