Ruined my suitcase

On the 18th of November I was on a flight from Bloemfontein International Airport to Johannesburg OR Thambo. Upon retreving my suitcase from the carousel in Johannesburg it was completely damaged so much so that I needed to purchase a new suitcase for my flight back. I complained on the email address *** I heard back from them asking for flight details and other information which I provided but unfortunately I was blocked by the email address and had to resubmit my claim and query. This is a shocking display of \customer service"if anyone feels like doing their job that would be great?! As it was an expensive suitcase manhandled beyond use and I am now fedup with having to do the following up. I want this to be settled and refunded for losses occured! """