*********** staff at South Africa Express

<p>Never in my life have i had such pathetic service from any organisation, the poor service i recieved from the staff at South Express luggage department has been appauling to say the least. Travelling from South Africa to Botswana back to South Africa to connect to Nigeria and back. from Bootswan I was told my luggage could not be checked to Lagos and i had to collect from JHB and check in again for the Lagos leg of the trip. Guess what the luggage never arrived, i wasted 2hours at the SA Express counter being sent from pillar to post, after waiting for a mo show manager i had to board without my luggage. I was travelling with a colleageu from Germany only to land in Nigeria to find his luggage had been missing also. We were both on business trip and arrived in Nigeria without any business atirre for the three days. We obvisouly has to purchse a fresh change of clothes for the meetings, never mind the heat in Nigeria to be in the same clothes. We had meetings in various towns in Nigeria on our return to the lagos. Looking at the lost baggage in Nigeria for my colleague's luggage we found mine. on my return to SA i tried claiming for the clothes- busines suite, socks and personal under garment- SA Express now refuse to pay me what is due to me. I have spoke to a few people in this organisation i have recived unprofessional assistance at all levels including thier team leader: Clint Harris - was on duty the day i left south but failed to assist me - his manager Pat Lotter - i have asked her to call me a number of times till today.... pathetic service. I am a fruquent flyer and this has been by far the worst service from an airline, this happend in Nov today is the 06 Februrary. </p>