Delayed flight - Customer Care dont bother to assist even after 5 emails

<p>To whom may be able to assist</p> <p>On 8 February 2016 I booked a flight for Jaco van Heerden on a SAA flight from East London to Johannesburg<br />Booking ***<br />SA1404G<br />30 April 2016 to depart 9.15am from EL to Jhb</p> <p>Jaco was suppose to get on a Air Mauritius flight in Johannesburg to fly to Mauritius at 13.35pm for his brothers wedding</p> <p>He arrived at EL airport 2 hours prior to departure time<br />They were only told after waiting that the flight has been delayed<br />So it went on<br />If someone could have said the flight was delayed and would not be taking off for entire day he could have gone to Kulula to book their next flight<br />By the time they were told that the flight were not to happen the Air Mauritius flight in Jhb has already left...<br />He was eventually flew to Durban then from there to Jhb</p> <p>He only the next day got another flight at 13.35pm from JHB to Mauritius<br />AT A COST OF A EXTRA R 6100</p> <p>In total he spend more than a day at the airport<br />Lost his flight to Mauritius<br />Lost a day in Mauritius FOR WHICH HE ALSO ALREADY PAID THE ACCOMMODATION AND then extra trip from the airport to North of Island (he was suppose to drive there with group and not pay another R 2100 for the trip up</p> <p>ONLY TO BE TOLD BY SAA that they only need to get him to his destination of booking, whether on time or not</p> <p>Is this the type of customer service you obey by?<br />The flight being delayed indefinite caused him to loose OVER R 12 000</p> <p>DONT GET ME WRONG I understand things go wrong but surely SAA could have put him on a SAA flight to Mauritius??<br />And not have a NO CARE attitude...</p> <p>I am writing this email to you first - could have posted all over internet - but want to sort this out with you first and see if we can come to an agreement / <br />I am not asking for a refund but a goodwill sort of agreement <br />Can SAA then at least give him credit of a flight to Mauritius that was lost due to SAA</p> <p>I hope I will get a reply to this mail as its really sad what has happend<br />What if he did not have the R6100 he had to pay in at airport to get to Mauritius...?</p> <p>I can email all supporting documents as proof</p> <p>Take care and have a lovely day<br />M van Heerden</p>