Bad service

I whent under administration with SADMG in August 2018 and I have not received a single statement from them for the past 2 months I have been calling them once a week requesting my monthly statements. Everytime I call in they tell me that they have sent a query to their payments department and I cam expect my statements within in 7-10 working days. Its been over 20 days now and I have recieved any statements. I do not understand this as I have been fulfilling my payments every month since I signed the contract with them and yet I am not recieving the services that I am paying for. I am paying R2450 a month and still dont know when my final payment will be due or if my creditors are even getting paid. As a paying client I would expect they will provide me with the statements and information I am contractually entitled to. I hope posting here will get me that information I should be recieving. If this does not help, my last resort will be to log complaints to the National Credit Regulator.