Package lost/****** after it arrived in SA customs

Hi I am from Eastern Cape.I'm still searching for my parcel that arrived in SA on the 19th October at Kempton Park Inward office of exchange and its the 1st of December now and I no sign of my oarcel.Its an untraceable international package I ordered from the same e-commerce website I ordered before.All my other packages arrived but one package I paid for over a R1000 is lost.I Alles every single courier and none of them seem to have my package.I am fed up now because this has never happened to me.I think someone stole this package in SA because all my other packages I ordered from this site that arrived in SA after the 19th,was delivered safely to my house.But this expensive parcel I am waiting for now is lost or perhaps ******. Not even customs can tell me where my parcel is but I know it was scanned in at customs because the called me the day it arrived at customs.No one knows where my package is.I even went to the PO but they also have no clue about where the parcel might be.I called all the sorting centers and even they can't find my package.South African customs needs to do their Job properly because this is just poor service.I have come to the conclusion that my package I paid a good amount of money for was ******.The package contained a limited edition figure which I can no longer purchase because it was only one per customer.All my friends that lives near me received their packages that ordered from the same place I did.I wanted to complete my collection but now I can't because my package is lost/******.This is just so unfair :((