Poor customer service

I sent through forms for my Certificate of status of good standing report in June however until now I havent received any response. my email wasnt acknowledged and I was told my documents were not received and I had to resend them again. After I resent them, I still didn't get any response from the council. Phone calls go unanswered, emails go unanswered, I tried sending DM's on facebook, however, no response also. Poor service from our Council, from my 45 working dayS period to 83 Working days still waiting for a response on documents that I am not even sure if they are received. While I wait I cannot take job opportunities and private clients as I cant get my private practice number from BHF.